If your product develops a fault within the manufacturer warranty period, you need to fill out our request a return form. Please note, items purchased on finance cannot be exchanged for a gift card. If there is not a suitable product that can be exchanged for your returned item you will be offered a credit on your account or gift card based on the value paid at the time of purchase. To exchange a product, goods must be sealed / unopened, with packaging in original condition, and accompanied by a valid receipt dated no more than 7 calendar days from when you request an exchange. If you change your mind after making a purchase, or realise you have ordered the incorrect item, you can enjoy the peace of mind that we offer a 7 day exchange policy. If you are located in New Zealand, you can order directly from our New Zealand site If you are from another country you can order from 7 day right of exchange From when you place your order, in-stock products typically arrive within 2-4 working days for NSW, VIC, ACT and QLD deliveries and 4-8 working days for all other states in Australia. The delivery time-frame (in days) for each product we sell is detailed on the individual product page just to the right of the main product image. All orders sent by PB Tech are fully insured in the unlikely event that your item(s) are damaged or go missing in transit. In some cases, and only where you have given the courier company permission to leave orders at a designated location, your order may be delivered without requiring a signature. Shipping Security and InsuranceĪll orders shipped by PB Tech are sent via a courier with a signature required for each delivery. To calculate what the shipping costs will be for your order, add the items you are interested in to your cart, view the Shopping Cart page, and select your 'Delivery Area' to calculate the shipping cost. You wouldn’t believe how helpful this tool is.Shipping costs vary based on your location and the items being shipped and in some cases shipping may even be FREE. By double tapping the Tile logo on the Tile Pro you can make your in-range smartphone ring out like a Tile tracker. Lastly, our favorite feature on the Tile trackers has to be the reverse track. This score means it is completely dustproof and can survive being submerged in up to 1 metre of water for up to 30 minutes. The Tile Pro has an IP67 water and dust resistance rating. With this information the good samaritan can now contact you to return your item to you. If a person discovers the lost Tile tracker (whether they’re in the Tile network or not) they can scan it to receive contact information you have chosen to give out. In addition the Tile Pro is now stamped with a QR code on its back. Its location can be updated by the Notify When Found option which relies on Tile’s global network (which includes other users and Amazon Sidewalk in the US) to update its position. If it isn’t in range your Tile will be registered as lost where - much like Tile’s other offerings - the Find Far Away function should pin your Tile’s last known location on a map. Once the Tile Pro has been registered on your Tile app you’ll be able to use its BlueTooth tracking to detect it within 400ft (121m) of you and you can make it ring to make finding it a breeze. You can nab one of these trackers in either black or white, and you’ll want to choose your design carefully as it’ll stick with you for a while thanks to its 1-year battery life with a replaceable battery (so when it’s running low you can just put a new one in). In addition its holepunch is placed next to a thinner piece of material, making it much easier to slide onto your current keys. The Tile Pro tracker has had a slight design refresh for 2022, adopting a more slim rectangular shape to better differentiate it from the square Tile Mate.
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